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06-03-2023 06:31 AM in
Galaxy AReview of One Ui 3 Media Player vs. One Ui 4 Media Player
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06-04-2023 11:40 PM in
Galaxy AHello VinceLawrenceA11,
Thanks for sharing your experience with the recent updates on your Samsung Galaxy phone having issues with the missing features in the Media Player after an update which left you feeling underwhelmed.
Before you try out the below recommendations as to your solution, be sure to check if your device's software and apps (Media Player) are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Application".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html