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Original topic:

Moisture detection

(Topic created on: 10-18-2022 04:39 AM)
Active Level 3
Galaxy A
Anyone can give me tips here on how can I rid of moisture detectors so that I can finally charge my Samsung A52?

Does anyone here also experience this problem?

Just leave a comment below.

Galaxy A
Power off your phone and use a dry cloth to clean it. After that, gently shake your phone to remove any excess moisture from the charging port. You can also use a blower to blow out any water from the charging port. Then, place your phone in a well-ventilated area to let it dry for some time.

Active Level 3
Galaxy A
Been doing it many times, but it's no use. I still can't charge my device using its USB port.

Always wiping and drying it for days now.
Galaxy A
If you’re getting the moisture detected error even after your phone is dry, clear the USB cache data from your phone to get rid of the water drop icon while charging. Here’s how to do it.

1. Open the Settings app on your phone and navigate to Apps.

2. Tap the Filter and sort icon and enable the Show system apps option.

3. Scroll down to tap on USBSettings.

4. Go to Storage and tap the Clear cache option in the bottom right corner. 

Once cleared, try charging your phone again to see if it works.

You can also try
• disabling fast charging
• signing out and signing in your samsung account (Oddly enough, users on the Samsung forum reported that this method helped remove the moisture detected error for good. You can also give it a go.)
Galaxy A
try not to use a fast charger
Community Manager
Galaxy A

Hello Rion25,

Thank you for reaching out to us in order to find out how to remove the moisture detected error on your Samsung Galaxy A52.

After numerous attempts to restore your device so that it can charge properly, we really know where your frustration is coming from. But don't worry, we are here to help, guide you, provide quick fixes and offer solutions to your device's problems.

Both, we will figure out what's behind the issue/s and other possible reasons and come up with the solutions by following below steps.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B)  Samsung Galaxy phones will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion. You will still be able to charge with a wireless charger. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again. 

If the icon remains after this, clear the cache for USB:

Step 1. Go to Settings > tap Apps. 

Step 2. Tap the More options (three vertical dots) icon > tap Show system apps. 

Step 3. Scroll down, then tap USB Settings.

Step 4. Tap Storage > tap Clear data and Clear cache. 

Warning: To avoid electric shock and damage to your phone, do not charge the phone while it is wet or in an area where it could get wet. Do not handle the phone, charger, or cords with wet hands while charging. Do not insert any object into the charging port. This can result in damage to the charging port. 

C) Running the Diagnostic Tools under Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following;

     "Sensor" & "Battery"

Step 4. Your Samsung Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

D) Charge your device.

Use only a genuine Samsung charger and USB Cable.

E) Report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Power/Battery/Charging.

Step 4. Describe problem in detail and SEND.

F) Disable Fast Charging: Disabling fast charging can make moisture detected warning on your Samsung Galaxy device go away. The steps to reach the setting differs depending on the software version.

Go to Settings> Device maintenance > Battery > 3-Dot icon > Advanced settings > Fast charging and turn it off.

Go to Settings> Device care > Battery > Charging and disable Fast charging.

G) How to Disable Moisture Detected Error.

  • If the moisture detected error won’t go away even after cleaning and wiping the USB port, and you are still unable to charge your Samsung device, try the following things.
  • Use a Wireless charger: Get a wireless charger so that your Samsung device does not run out of battery until the moisture has been detected issue persists.
  • Turn off the device: Power off your Samsung phone and plug the charging pin. Your device will start charging. 
  • Force stop Android System: Open device Settings and type ‘Android System‘ in the search box. Tap on Android System to open the app info page and then tap on the Force stop option. Now, try charging the device.

H) Enter Safe Mode.

  • Long-press the power button to launch the power menu.
  • Now long-press on the 'Power off' menu until a window appears.
  • Tap 'Yes' on the screen to reboot into Safe Mode.

I) Clear the Cache.

Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

J) For more assistance, you may contact us on our online Samsung support channels below. 

K) Or Contact our Samsung direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842-22111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)


L) If the issue persists, it is recommended to have the phone evaluated at Samsung Authorized Service Center.

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.