MOISTURE DETECT

[maxx12123]

hello guys already point it direct to my fan and still the notification stil there any way to fix this?

[ProCo]

Try to vacuum the plug in port of your device to get dry the port. Possible that your charger port plug in is wet when you plug it in to charge yiur device . Don't oanic just let it dry and try plug it in again. Keep safe.

[MarkLuceño]

In addition to what ProCo said you can also try turning off the phone and wiping the port using a small cloth like a microfibre cloth. Just be careful and don't just jam it in there. And then let it air dry for a few hours.

[ProCo]

Yes that's correct.

[maxx12123]

ohh man still ganon parin hays di ako makacharge

[uniquehija]

You might want to check your cable also. Maybe it got wet. Mine was accidentally dipped in water. It's working fine now.

[kalboo420]

Ilagay mo sa bigasan

[maxx12123]

ganon parin eh

[TeamGalaxyRene]

Hello there! maxx12123,

Thanks for letting us know here your experience with your beloved Samsung Galaxy phone having issues with detected moisture even after you direct it to fan and still the notification remains. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If there is water in your device’s USB port or moisture is detected that exceeds a set point, charging will not be supported. This is a safety measure to protect your phone from damage and corrosion. If your device displays a water drop icon which signifies moisture detection, you should power off your device and leave it to dry completely. If the icon does not go away and you continue to experience issues with charging, try clearing your USB cache.

Sudden Moisture detected error.

Devices with a waterproof rating of IP68 and above (most of the Galaxy series) are equipped with a moisture detection sensor to prevent water damage to the device. If moisture is detected in the USB port, an error message will be displayed and charging will stop.

In this case, unplug your device from the charger, then wipe with a dry cloth or gently shake your device (5-10 times) with the port facing downwards to release any excess moisture. Place your phone on a cloth in a well-ventilated area, or dry with a fan.

Notes : 

• Excessive force or shaking may cause damage to your phone. When shaking your device, be gentle.
• You may get a Moisture detected error even if your phone did not come into contact with water. Exposure to environments with high humidity may also trigger a water drop icon. Try drying your device, and if your charging port is completely dry, restart your phone. Check that your device is placed directly in the center of the pad, without any obstructions in the way. The most common issue hindering wireless charging occurs due to improper placement on the charging pad

The water drop icon won't go away even when dry.

Does your device display the water drop icon even though it is completely dry and free of moisture? If you experience issues with charging even after drying your device, try clearing your USB cache. This should resolve your system error.

Step 1. From Settings, navigate to Apps, then tap the Filter and sort icon.

Step 2. Move the switch to the right to enable Show system apps, then tap OK.

Step 3. Scroll to USB Settings and tap Storage.

Step 4. Tap Clear cache located on the bottom right-hand corner of the screen to clear your USB cache.

https://www.samsung.com/ph/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-... 

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Power/Battery/Charging".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.