I bought the phone last dec 28 2022 via samsung education. I never exceeded more than 5 hours of screen on time without charging again. Should I appoint for battery check via warranty services?
Hi! I'm currently using the same device. Did you already try to change the Motion Smoothness to Standard. It changes your screen refresh rate to 60Hz instead of High, which is 120Hz
You paid for that refresh rate. Why change it? Tge device obviously has a crappy exynos chip. Samsung did not stick to SD chips from previous models. Again we paid for that refresh rate. One UI is not optimized just like iOS there are hiccups in the UI, no consistency on apps. A lot of duplicate apps.
Try diagnosing the battery. Go to Samsung Members > Support > Diagnostics or Samsung Members > Diagnostics, and tap Battery.
If your battery life is: Good: Your battery is working normally, doesn't drain fast, and has a better battery life. Weak: The device's battery life is getting weak and you notice that the battery drains a bit fast. Replace it with a Samsung Service Center near you. Bad: You notice that the device's battery is draining faster and needs to be replaced. This also means that the battery is getting old. Also, try checking what apps are draining the battery. Go to Settings > Battery and device care > Battery. If you find and app that's draining too much battery, put it to sleep, limit its background usage, or uninstall the app. 5G can also drain your battery. Also, reduce your display brightness. Try setting the motion smoothness to Standard if your phone supports it. This will save battery life but it will reduce the refresh rate to 60Hz.
Sorry to hear that, about your experience with your newly bought Samsung Galaxy A53 having issues with fast draining battery and we apologize for the inconvenience it caused you.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
Submit an error report through Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
Try using bixby routines to set motion refresh rate to standard whenever watching videos or apps such as youtube and netflix to save battery as videos dont requires 120zh refresh rate.
