Hi @Lusifer, based on what you've described, it sounds like your device's ring time is shorter. These settings are typically managed by your provider. I suggest reaching out to your provider's support channel to inquire about increasing the ring time.
..BUT I HAVE THE SAME ISSUE AND IT HAS NOTHING TO DO WITH MY PROVIDER. WITH THE LAST SAMSUNG UPDATE, IT SEEMS TO BE DOING THIS. I HAVE NO NEW APPS DOWNLOADED EITHER.
IT RINGS FOR 2 BELLS, THEN CUTS THE CALL FOR ANYONE CALLING ME. SOMETIMES IT IS NOT EVEN GIVING THE TWO BELLS - BUT RINGING BUT I CANNOT HEAR IT AND CUTTING THE CALL. FOR PAST FEW WEEKS NO ONE HAS BEEN ABLE TO GET HOLD OF ME UNLESS I WAS LOOKING AT THE SCREEN AND SAW THE CALL AND ANSWERED CQUICKLY OR CALLED THEM BACK.
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
