Hey there! I'm Sam, your friendly Samsung Customer Service guy. I am very sorry to hear that you're experiencing this kind of issue. No worries, I'll try my best to help you out. What I can suggest for you to do is to put your unit to safe mode. In this procedure, we can isolate the problem. Turn your device in safe mode for 6-8 hrs. Check out this link for the steps; https://www.samsung.com/ph/support/mobile-devices/how-to-use-safe-mode-on-samsung-galaxy-device/ I hope it helps! Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) Have a nice day ahead and stay safe!
You may give us a call in our hotline so that if you're planning to bring your unit to our authorized service center, there will be a proper documentation for it. Stay safe and have a nice day ahead!