No option to decrypt MicroSD card on A03

[machoopaloo]

I encrypted a 32GB Micro SD card on my device. I bought a new Micro SD card and want to use it instead. I went to Settings > Biometrics and Security > Encrypt SD Card but there is no decrypt option there. Help!

The only thing I can think of is that I changed the Phone's name for hotspot purposes - will that have an impact?

[SamsungLaura]

Hi @machoopaloo, have you followed the steps below to decrypt?

https://www.samsung.com/au/support/mobile-devices/how-to-encrypt-decrypt-sd-card/ 

[anguschang007]

It isn't the solution to the question! There is no the option for SD decryption!

[SamsungCass]

Hi @Anguschang007,  this can be found via the link above under the subheading how to decrypt SD card.

[anguschang007]

There no the option to decrypt the SD card!! Your link is useless!

[anguschang007]

You can check the above screenshot, there no the option!

[SamsungLaura]

That's strange. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Attach screenshot > Send’ in top right.

[Jean-PhilippeG]

Hello,

Can I ask if this topic is resolved?

I have exactly the same problem 😞

[Alam14]

Im facing this same issue on my samsung a13