Hello there! We are very sorry for this issue. No worries, we'll try to help you. 😁 Have you tried doing soft reset? If not, you may try it first. 😀 Press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it.
Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead!