I am having problems with my phone as people have told me I have a distorted or my voice breaks up whenever I talk to someone is there a way to fix this problem as I have no problems hearing them and the signal is perfect from my point of view Regards Paul
Hi @ozygonzo, what model is your phone? Does this happen when you are on speaker, on normal calls, or on wifi calls?
I would recommend also checking if this issue has to do with your microphone. To check this on your device, follow these steps:
Open Samsung Members > tap on Get help at the bottom of the page
Tap on Interactive checks > Microphone. Record yourself for 3 seconds as prompted. I would recommend recording which using your phone the way you use it during calls. This check will allow you to see if it has to do with microphone quality.
My phone is a Samsung A50 model it has broken up in both WiFi and normal mode, hearing other calls there is no problem here listening to my recorded voice there is nothing wrong with my voice. I can't get it to play up but have had several people complaining about the reception
Hmm, which service provider are you with? I would recommend checking your mobile network. Here are some steps you can follow:
- Go to Settings> Connections > Mobile networks > Access Point Names > ⋮ (on the top right corner) > Reset to default.
- Go to Settings> Connections > Mobile networks > Network operators > either Select automatically and check that it is the correct operator, or Select manually and select the correct service provider.
If this does not help with this issue, I would recommend sending an error report the next time it happens. This will allow our team to identify any potential software issues or trends with your device remotely.
Let me know if these steps help resolve this issue. :)
I have this as a ongoing problem too. It's been back to Samsung who say it's fine. Although when I did microphone check it wasn't great. I'm on the same network as my husband so it's not the signal.
I just purchased a new Samsung S23 Ultra and am having the exact same issue. I can hear the caller perfectly, lots of bars, they cannot hear me, 'I am pixelated'. We try calling back and still they cannot hear me, I sound like a broken computer. My husband just moved to Samsung 2 weeks ago from an older phone, Blackberry, and now he has the same problem! Sometimes I can make it better briefly by turning off wifi, but this has become such a problem. Very frustrating.
