Original topic:

Please help

(Topic created on: 01-13-2022 06:47 PM)
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FondaVal
Beginner Level 2
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Galaxy A
Since the last update my Samsung Galaxy A51 will turn on automatically when charging. I turn 
it off at night and then charge the phone but it turns on automatically. 
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1 REPLY 1
SamsungLaura
Moderator
Moderator
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Galaxy A

Hi @FindaVal, that's strange.

I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

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