Problems

[WinVista]

My Samsung A13 4G Powers Off While Using

[TeamGalaxyRene]

Hello WinVista,

Thanks for letting us know your difficulty and experience with your Samsung Galaxy A13 4G having issues of powering off while in use. 

Did you feel your device get hot before the power off? If you do, then its highly probable that in order to protect your device and its internal parts from overheating, it performs power shutdown.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

Reboot your Phone in Safe Mode.

Using Safe mode disables all downloaded apps and loads only the original settings that came with your phone, allowing you to determine if the issue is caused by an app. On devices with a regular Power key, press and hold the Power key until the Power menu is displayed.

• Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.
• If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to uninstall the apps. After uninstalling the app, restart the phone and check if it is functioning normally.
• If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone to the factory setting.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, then I highly recommend bringing your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or Book an appointment using Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.