Ram Issue (Galaxy A31)

[Adriel92]

Just noticed my Phone being slow cuz of unknown, literally Reformatted my phone many times, And I still can feel the phone is buggy and stuttry, after this one ui 4.1 update last year... So I tried checking it on antutu benchmark and No surprise (theres something wrong on my ram read and write, This wasn't happening before on One UI 3.1, could this be a software issue or my phone Suddenly turned faulty cuz of something that I dont know? 

Literally reaching like 200+ read and 100+ write speed before... But idk what happened here! Any tips or help will be appreciated. 

[TeamGalaxyBianx]

Hi there, Adriel92! You mentioned that you've already reformatted your device multiple times but the issue still persists. This may already be due to a software issue or an issue with the device itself.

Please send us a message on our official Facebook page and let us know your Samsung Community ID so we can assist you better ➡ https://www.facebook.com/SamsungPH/

Thanks and we look forward to hearing from you! 🙂

[TeamGalaxyRene]

Hello there! Adriel92,

Thanks for reaching out to us here in order to find out about the reason behind your beloved Samsung Galaxy phone having issues with RAM read and write. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Others".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.