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07-09-2023 09:39 PM in
Galaxy A- Tags:
- Bug

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07-09-2023 10:09 PM in
Galaxy AHello NoisyNicy,
Thanks for letting us know your experience here with your beloved Samsung Galaxy A12 when you tried customizing its wallpaper and more specifically the lock screen then it stops and the app keep crashing. I feel you after trying several attempts to have it work but to no avail.
If my device is facing similar experience, I will be bothered too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select "Settings/System".
Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/
If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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07-10-2023 05:32 AM in
Galaxy A- Mark as New
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07-10-2023 05:43 AM in
Galaxy A- Mark as New
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07-11-2023 04:20 PM in
Galaxy A