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Original topic:

Samsung A11 Issue

(Topic created on: 05-01-2023 09:34 AM)
Active Level 1
Galaxy A
Hello, wala pa ding po bang security patch itong samsung a11, hanggang ngayon pa din kasi di pa naayos tong phone na ito, lagi nalang nag go- ghost touch, at di minsan ma pindot need pang pindutin ng ilang beses yung power button para umaayos uli yung screen.
1 Comment
Galaxy A

Hello pauconner,

Thanks for letting us know here about your concern about the latest security patch rollout on your beloved Samsung Galaxy A11 and at the same time, experiencing issues ranging from touch screen to hard-pressed power button, and we are sorry to hear that.

If I face similar difficulties, I will feel very bothered too.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.
Check 1. Attachments to the screen may affect the touch sensitivity.

If you attach accessories, such as screen protectors to the touch screen, the touch screen may not work properly. Small stickers, such as protective labels, can also affect touch sensitivity. In particular, some Samsung-unapproved protective glasses or films have only adhesive on the side edges, and if these products are attached to the screen, the protective glass or film may not adhere completely to the screen.

Because of this, some areas of the touch screen may not recognize the touch and may respond intermittently. After removing the attachment, check the touch function again. If the attachment is removed and the touch works properly, your phone has no problem regarding the touch screen.

Note: It is recommended to use Samsung-approved accessories. Using unapproved accessories may cause performance problems.


Check 2. Be careful when touching the screen.

If you are wearing gloves or your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.


Check 3. Moisture may affect the touch screen.

The touchscreen may malfunction in humid conditions or when exposed to water.

Check 4. Activate the touch sensitivity feature.


Your Galaxy phone has a feature that increases the touch sensitivity of the screen for use when a screen protector is attached. If you feel that the touch on the screen has become relatively less sensitive after using the screen protector, follow the steps below to enable the Touch Sensitivity feature.

Step 1. Go to the Settings, and then select the Display menu.

Step 2. Find and tap the switch to activate the Touch sensitivity.

  • If there is no response on the screen, or if the screen is cracked, the device may need repair.
  • Device screenshots and menus may vary depending on the device model and software version.


If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH

Security Patch update.

Please note that while we are doing our best to release the security patches as soon as possible to all applicable devices and services, release time of security patches may vary depending on the device version and models or service versions.


If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.