Samsung A12 not charging

[Ann14]

Hello. Need help. I have a Samsung A12 bigla na lang hindi nagcharge. Yung charger niya is yung original charger niya. Triny ko gumamit ng ibang Samsung charger,ayaw talaga mag charge ng phone ko. Triny ko gamitin yung charger ko sa ibang phone, nagcharge naman. Nag try ako gumamit ng ibang charger na hindi para sa Samsung, nagcharge naman yung phone ko. Ano po kaya problema? Please pa help po. Gusto ko yung original charger p din gamitin since iniingatan ko battery ng Samsung A12 ko. Thank in advance 

[TeamGalaxyDD]

Hey Ann14,

Nakagamit na rin naman tayo ng bagong cord para i-charge ang A12 natin? Try po natin gumamit ng bagong cord (preferably Samsung brand din po) para makita kung ang issue ay sa cord or sa charger port mismo. Posible po kasi na baka may sira po ang charger port kaya hindi makapag-charge ng maayos.

May isa pang pwedeng gawin para ma diagnose natin kung ang problema ay sa device o sa charger. Punta lang sa Support tab sa Samsung Members app at mag run ng Diagnostics test sa charger mo. May mga prompts naman para alam natin ang gagawin.

Pag nalaman po na sa device ang issue, pwede na po natin dalhin sa Samsung Service Center ang device para maremedyohan na :) Pwede po tayo mag-book ng appointment directly mula sa Samsung Members app sa Support > Book an appointment. 

Sana po maayos natin ang problema sa A12 nyo 😄 

[TeamGalaxyRene]

Hello there! Ann14,

We are sorry to hear that about your experience with your Samsung Galaxy A12 battery not charging while using an original Samsung brand charger. I feel and understand your situation, after trying several attempts to troubleshoot the problem but to no avail. If it happens on my device, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.