I've had this phone for a very long time and it's a very very good phone at one time there was an update and for some reason I couldn't use the QR code scanner when I sleep on the top of the screen to see the sailings it had some sort of update which really ruined it because I can never find it again and I had to download an app turn the last year so I broke my screen on my phone Larissa still been working very well and had to the point where I didn't matter comment on the Samsung community they mentioned for me to replace the screen it would it cost me babe 120 130 where I was but I just decided to buy a second-hand phone brand new which is fantastic so I know how to a 12 but on the second a12 I have no problem scrolling the screen down from the top and the QR scanner code is there is there anyway on my first phone I can under reinstall to get the QR scan code from sliding down I'm also even having trouble of when I take a photo and then want to use that image to search the Google engine can anybody help me please once again the second phone that I got his fantastic I'm so glad that I bought two it really shows the durability of a Samsung screen phone
I did but it's not there ,on my second a12 it is that's only because I haven't updated it.I have updated the software ect and it's still there when u scroll down
Thanks for confirming the additional details. In that case, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps. To send an error report: Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
