Samsung A31 Landscape Problem

[allanaaaaa]

While playing on my A31, I encountered a problem on the game's joystick. I tried to restart the game first, then my phone for many times, but it still keeps on happenning. I tried Safe Mode, but the issue is still the same. Additionally, my phone is working well on portrait mode. The landscape mode is mainly the problem, and I don't know why it happens. I also tried to install the security patch update as suggested by other users, but nothing happens. Now, I can't play on my phone, nor use the landscape orientation. The keys on my keyboard are working well, but the words aren't registered on the text box. I hope someone can help me with this. Thank you.

[Khaled75]

Did you recently updated your phone?

[allanaaaaa]

no, but i did update it after i read an instruction that tells to install the latest software update.

[Khaled75]

Is the issue fixed?

[allanaaaaa]

i turned off my phone and charged it for a while. i tried it just now and it's working just fine. thank you!

[Khaled75]

Ok.

[allanaaaaa]

hello, it happened again :-((

[Khaled75]

Try wipe cache partition.

[allanaaaaa]

can you please tell me how to do that? it's my first time hearing about it

[Khaled75]

To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.