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Original topic:

Samsung a52 moisture detection

(Topic created on: 07-26-2023 12:51 AM)
108 Views
mikel_2001
Beginner Level 3
Options
Galaxy A
Is it okay to charge if the moisture detection notification is gone?
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3 Comments
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello there! mikel_2001,

Thanks for reaching out to us here in order to find out about whether it's okay to charge your beloved Samsung Galaxy A52 if the moisture detection notification is gone. I feel and understand why you are worried for a device that you've take care so much, if my device is facing similar experience, I will be bothered too. But don't fret, I will try to assist you to the best of my abilities.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

To ensure that there is no issue with the battery, please use Diagnostics in the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all.
 
Step 4. Your Galaxy phone will then run through the checks.
 
Step 5. Follow the on-screen instructions to complete the check.

 

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. If preferred, you may check specific Diagnostics (Battery) and tap them directly to begin.

Step 8. For individual diagnostic checks, you can view your results after the check is complete.

 
 
If issue(s) are found, I highly recommend bringing your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.
 

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 

You can also check out our latest Samsung offers via https://www.samsung.com/ph/offer/  

To help you save money on your next purchase, we would like you to know that we have a team who can provide you an additional discount on the next Audio Visual/Home Appliances product that you plan to buy in the next 30 days. Is this something that might interest you?

In light of the frequency of recent fraud incidents, Samsung would like to raise awareness and provide some guidelines to assist you to protect yourself against text scams. Please refer to the guidelines below:

  1. First, block unknown numbers and spam messages. You can block an unknown sender with these easy steps:
    Long press the message, then press the three dots where you will be presented with an option to BLOCK. Then tick Report Spam and press OK.
  2. Activate the Android Messages app because it detects spam messages. Set your default messaging with these easy steps:
    Long press your Android Messages app and press the information logo at the top right corner. Press messaging app and choose the Android Messages icon.
  3. Immediately delete spam messages and do not engage.
    When a spam message is received, do not open or reply to messages from an unknown sender. Replying will inform the other party that your number is active.
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
mikel_2001
Beginner Level 3
Galaxy A
I tested it all and the battery too seems okay.Screenshot_20230726-164450_Samsung Members.jpgScreenshot_20230726-164534_Samsung Members.jpg
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello mikel_2001,

Just to make 100% sure that there is no problem at all, you may need to visit the Authorized Samsung Service Center nearest your area.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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