Samsung Galaxy A32, A52 and A72 Launch offer Promotion 2021

[au_community_mgr]

Claiming Your Pre-Order Offer

Eligible Entrants who purchase a Participating Product from a Participating Retail Store during the Promotional Period will be eligible to receive a gift, subject to these T&Cs. In order to receive the Gift, Eligible Entrants must submit an Eligible Claim within the Redemption Period.

Eligible Entrants

Australian residents aged 18 years and over who purchase a Participating Product from a Participating Retail Store during the Promotional Period.

Excluded Products

Participating Product expressly excludes "C grade" or "seconds" products, second-hand, refurbished or demonstration products, and any costs, fees, expenses or liability of any description to pay any amount for installation, insurance, warranty or extended warranty, financing, delivery or any other cost which is, at the determination of the Promoter in its absolute discretion, additional or ancillary to the models listed in the table above.

To view our Terms and Conditions (T&Cs) please click here.

To claim your gift, complete the following steps :

 1. Visit this link and click ‘Redeem Now’ in the top right corner.

 2. Log in to your Samsung Account, and read the Terms and Conditions before ticking the box to agree.

 3. Fill in your required information as seen below.

 4. Select the Galaxy Buds Live and click Next

 5. Type in your preferred delivery address.

 6. Upload a copy of your proof of purchase.

 7. Double-check all your information is correct (especially the shipping address)

 8. Finally, click submit to confirm all your details are correct.

You can log into the Redemption Portal to check the status of your claim. If you have issues with these steps, feel free to comment on this post or reach out to promos.au@samsung.com.

[SamsungJon]

Hi @NadeemRajabAli, please note that according to our T&Cs, eligible claimants should allow at least 30 days for the delivery of the Gift from the date they receive notification from Samsung that they have submitted an Eligible Claim. 

However if you have any concerns about the Gift not being delivered, you can email our promotions team at promos.au@samsung.com with a copy of your receipt and notification from Samsung. 

If you need any further assistance, feel free to let me know. 

[bashj]

After sending in a receipt you guys want more proof. What a scam

[SamsungJon]

Hi @bashj, if you have any issues with redeeming your gift, please let us know. You can also send an email to our promotions team at promos.au@samsung.com with a copy of your receipt and notification from Samsung. 

[kang8]

This phone **bleep**, can't get audio when using video bought brand new & hate it, can't say a good thing about it, I've never dropped this brand new phone I am very staunch on being careful with phones and the crack appeard hard to believe I know BUT true AND someone other things

[SamsungJon]

I'm sorry to hear about this, @kang8. Does this audio issue happen when you're in Gallery, or other apps on video? You may have to check your volume settings on your phone. To do this, go into Settings > Sounds and vibration > Volume > increase sound for Media.

I'm sorry to hear about your phone screen, however I would recommend getting it repaired. To check repair costs, please see here: https://www.samsung.com/au/support/mobile-devices/screen-replacement-pricing/

If you have any other issues or feedback in regards to your phone, please do not hesitate to direct message us.