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Original topic:

Samsung Music

(Topic created on: 10-05-2021 08:37 AM)
1299 Views
abigaiI
Active Level 5
Options
Galaxy A
hello, what do I do with this? 😓 I tried contacting the samsung music help centre and they said i should put my phone on safe mode, so, I did. But this still appears on my Samsung Music app.

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20 Comments
Harri_s95
Active Level 10
Galaxy A
Might try the third party app called AutomaTag Tag Editor.Screenshot_20211006-080945_Google Play Store_47994.jpg
abigaiI
Active Level 5
Galaxy A
thanks!
0 Likes
SamsungRightCare
Community Manager
Options
Galaxy A

Hello there! You may try to 'clear data' your Samsung music. Stay safe and have a nice day ahead!

abigaiI
Active Level 5
Galaxy A
will my downloaded music stay?
0 Likes
Anonymous
Not applicable
Galaxy A
If your downloaded music is directly saved to a folder in your device, you can still find and load those files again. They shouldn't be lost when you use 'clear data' from Settings.
0 Likes
abigaiI
Active Level 5
Galaxy A
thank you! but where can I find clear data? i was supposed to try it earlier but i cant find it.
0 Likes
Anonymous
Not applicable
Galaxy A
Start at Settings > Apps. Find Samsung Music with the search function provided, then tap on Storage, then the Clear Data button on the bottom left. Tap OK on the prompt that appears to confirm clearing data.

That should clear the app data and its settings, but not any files saved to any storage.
0 Likes
abigaiI
Active Level 5
Galaxy A
noted, thanks! :)
0 Likes
abigaiI
Active Level 5
Galaxy A
hi, it didnt worked. thank you, still.
0 Likes