My son's phone is currently in black screen but he can still the display whenever he face it to light. He can still play music. The phone suddenly black out when he's taking a picture. What to do? He already restarted it but nothing happen, still the same.
Thanks for letting us know here about your experience with your beloved Samsung Galaxy A12 having issue with the black screen after taking a picture but it can display whenever it is faced to light.I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.
Since it is a technical issue, I highly recommend bringing it immediately to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.
We're sorry to hear about the black screen issue your son's Galaxy phone is facing. Let's troubleshoot and get it back on track!
First, kudos to your son for trying a restart – that's a good initial step. Since the issue persists, here are a couple of things you can try:
Safe Mode: Have him try booting the phone into Safe Mode. This will temporarily disable third-party apps, helping to identify if an app is causing the problem. If the display works fine in Safe Mode, it might be related to an app he recently installed.
Wipe Cache Partition: Sometimes, accumulated system cache can cause issues. He can try wiping the cache partition from the recovery menu. It won't erase any personal data, just temporary system files.
Check Display Settings: It's possible that there's a setting affecting the screen brightness. He can check the display settings, especially the adaptive brightness and auto-brightness options.
If none of these steps resolve the issue, it might be a hardware-related matter, and it's best to get in touch with Samsung support or visit a service center for a thorough assessment. Make sure to book an appointment via Samsung Members App.
Remember, we're here to assist at every step of the way. Feel free to reach out with updates or if you need further.
