Screen not entering sleep mode

[Alipink]

A31

Normally use power button to enter sleep mode but phone no longer sleeps except when on charge. Screen does not even enter sleep after the 30 seconds of not being touched.

What we’ve tried:

-Restarting

-Software updates

-Checking all sleep settings are correct

-Stay awake mode is off

Does anyone have something else we can try?

[mbckl]

I don't quite understand what you mean by sleep mode. There is a setting under Modes and Routine for sleep.

Is your phone not turning off the screen after 30 seconds?

[SamsungClaudette]

Hello @Alipink

I am sorry to hear you are that you are having this issue.

To adjust the timeout of the display follow these steps.

1. From the Home screen touch Apps.
2. Touch. Settings.
3. Touch Display.
4. Touch Screen timeout and select the desired delay from 15 seconds of no activity to 10 minutes of no activity. Reducing the screen timeout can assist with battery conservation.

Kind Regards,

SamsungClaudette