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Original topic:

Stop my screen from scrolling continously

(Topic created on: 07-06-2023 12:32 PM)
426 Views
Marsmo
Beginner Level 4
Options
Galaxy A
I didn't like how my screen will still scroll slowly after I stop swiping up or down my screen.

I feel dizzy whenever I use this phone, samsung a53 and I realized that it's because it keeps on scrolling instead of stoping right away. How do I stop my phone from doing that?

I"m not sure if I explained it right but hopefully someone can answer my question.
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5 Comments
dadalicious
Active Level 3
Galaxy A
I think that's how every smartphone acts. Although you can go to Developer options to remove certain animations maybe that could help.
Marsmo
Beginner Level 4
Galaxy A
Thank you. I'll check it out
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Lambsauce
Active Level 5
Galaxy A
Dont swipe excessively because it is really how touchscreens work in phones nowadays
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hi Marsmo,

We’re sorry to hear that your screen seems to be scrolling continuously and not stopping right away. Kindly make sure that your phone’s software and apps are updated to the latest version.

 

You may also check if moisture is present when you are scrolling. The touchscreen may malfunction in humid conditions or when exposed to water. Wipe your touch screen to ensure it is free from moisture before trying again.

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Others".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

 

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html  

https://www.samsung.com/ph/support/contact/#onlinesupport   

 

Or our Samsung Customer Care direct hotline numbers below.

 

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

 

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

 

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

 

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Marsmo
Beginner Level 4
Galaxy A
Ok I'll do that. Thank you so much.
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