Video quality downgraded after update

[DaisyH]

I've been a loyal Samsung customer for over ten years & never had a single problem, but immediately after installing the latest update, the video quality of my A70 was immediately & significantly downgraded.  To the point where it's now unusable 

4 months, 2 services, $400 out of pocket & countless hours later, I'm still getting the brush off from Samsung.

Absolutely disgusted & disappointed beyond words

[VueeyLe]

Hey there,

Are you able to post the video on to here so I can have a look?
I haven't heard anything about video quality degradation after an update before - so I am quite curious

[DaisyH]

Can't seem to be able to upload videos here..?

[SamsungLaura]

Hi @DaisyH, that's odd.

Have you tried clearing your camera settings?

Camera app > Settings > Reset camera settings. 

If the issue persists, I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Attach short video as example > Send in top right.

[DaisyH]

I've done ALL of that. I've gone through 4 factory resets, 2 service "repairs" & been passed around from VOC to Members to VOC FOR MONTHS

And still no resolution from Samsung

[SamsungLaura]

Hi @DaisyH, I am sorry to hear of your experience with our VOC team. I have reached out to our VOC for a follow up on your case. 

In the meantime, I suggest sending through a 2nd error report for our team to look into. Please note error reports are best sent within 2-3 minutes of an issue occurring to maximise the chances of log data capturing the issue. 

To send an error report: 

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Attach short video as example > Send in top right. 

[DaisyH]

5 months now & STILL getting nothing but generic cut & paste responses from VOC

[SamsungLaura]

Hi @DaisyH, thank you for reaching out. I am sorry to hear of the experience you've had getting this looked at. 

After looking into your case details, I can see that our Members and VOC team had requested for you to book this in for further inspection of the camera. Please book this in at your earliest convenience for our team to look into. 

[DaisyH]

I did. TWICE. both times the phone was reported as "acceptable" so clearly they just checked the hardware & didn't actually test the video. Which members technical already confirmed was faulty