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12-28-2021 09:38 AM in
Galaxy A- Mark as New
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12-28-2021 01:24 PM in
Galaxy AAre you able to post the video on to here so I can have a look?
I haven't heard anything about video quality degradation after an update before - so I am quite curious
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01-10-2022 07:22 AM in
Galaxy A
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12-28-2021 01:39 PM in
Galaxy AHi @DaisyH, that's odd.
Have you tried clearing your camera settings?
Camera app > Settings > Reset camera settings.
If the issue persists, I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Attach short video as example > Send in top right.
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01-10-2022 07:24 AM in
Galaxy AAnd still no resolution from Samsung

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01-10-2022 11:18 AM in
Galaxy AHi @DaisyH, I am sorry to hear of your experience with our VOC team. I have reached out to our VOC for a follow up on your case.
In the meantime, I suggest sending through a 2nd error report for our team to look into. Please note error reports are best sent within 2-3 minutes of an issue occurring to maximise the chances of log data capturing the issue.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Attach short video as example > Send in top right.
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02-05-2022 11:00 AM in
Galaxy A
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02-07-2022 03:22 PM in
Galaxy AHi @DaisyH, thank you for reaching out. I am sorry to hear of the experience you've had getting this looked at.
After looking into your case details, I can see that our Members and VOC team had requested for you to book this in for further inspection of the camera. Please book this in at your earliest convenience for our team to look into.
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02-10-2022 07:26 PM in
Galaxy A