We are grateful that you informed us about the problem with playing videos on your Samsung Galaxy device and the absence of the Voice Recorder.
Don't you worry, we are here to help, to provide you quick fixes and offer solutions to your device's problem.
Following are some basic steps to troubleshoot and identify what's behind the reason your device video playing issues.
A) First, ensure that your device is up-to-date with the latest Software updates.
Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.
B) Clear the App Cache of Video Player
- Tap App
- Tap Settings
- Clear Cache/Data
- Re-start / Open Apps
C) Close all Apps running in the background while playing video.
D) Check for any running Ads while playing video and skip it.
E) Check your battery, if its low, recharge it fully before playing video.
F) Locate the Voice Recorder
- Navigate to Samsung Folder.
- Click on Voice Recorder.
- And now when you click the Red Button, your phone will start recording.
Note : Also, you can search the Voice Recorder through your Home screen search button (magnifying lens).
G) For more assistance, you may contact us on our online Samsung support channels below.
I) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.
Hope this content is helpful and your problem gets solved.