Original topic:

Video stuck and No Voice Recorder

(Topic created on: 10-02-2022 12:28 AM)
Pierat
Active Level 1
Options
Galaxy A
What happen to the videos ive watched ? After so many to play a lot of videos it gets stuck and i need to troubleshoot again, please fix it. And also theres no voice recording at the lockscreen when you press the clock at the lockscreen, even its on. Please fix it please.
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11 Comments
Khaled75
Expert Level 5
Galaxy A
What phone are you using?
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Pierat
Active Level 1
Galaxy A
Samsung a03
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Khaled75
Expert Level 5
Galaxy A
Try restarting your phone.
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Pierat
Active Level 1
Galaxy A
Thats what i do everytime it happens
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Khaled75
Expert Level 5
Galaxy A
Try going into Safe mode.
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Khaled75
Expert Level 5
Galaxy A
If it didn't work, try wipe cache partition.
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Khaled75
Expert Level 5
Galaxy A
And is Voice Recorder updated?
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Sam-TheRightCareGuy
Community Manager
Options
Galaxy A

Hello Pierat,

We are grateful that you informed us about the problem with playing videos on your Samsung Galaxy device and the absence of the Voice Recorder. 

Don't you worry, we are here to help, to provide you quick fixes and offer solutions to your device's problem.

Following are some basic steps to troubleshoot and identify what's behind the reason your device video playing issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Clear the App Cache of Video Player

  • Tap App
  • Tap Settings
  • Clear Cache/Data
  • Re-start / Open Apps

C) Close all Apps running in the background while playing video.

D) Check for any running Ads while playing video and skip it.

E) Check your battery, if its low, recharge it fully before playing video.  

F) Locate the Voice Recorder

  • Navigate to Samsung Folder.
  • Click on Voice Recorder.
  • And now when you click the Red Button, your phone will start recording.

Note : Also, you can search the Voice Recorder through your Home screen search button (magnifying lens).

G) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
H) Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 

I) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

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Pierat
Active Level 1
Galaxy A
regarding to the camera , please can you turn off the vibration to my samsung a03 , theres no option for turn off the vibration when capturing an image.
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