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Original topic:

White line on Samsung A71

(Topic created on: 04-16-2023 03:26 AM)
13772 Views
swymk
Active Level 1
Options
Galaxy A
I'm just playing music yesterday then suddenly when i opened my phone, a white line appeared. It didn't fall or anything that can damage this. 

I'm dissapointed because i have no choice but to spend money to something that was not my fault ๐Ÿซ 
image


svjravi
Active Level 1
Galaxy A

Facing the same issue with my A71, post the recent update . Its impacting the fingerprint sensor too. Seeking immediate attention and resolution from the respective teams. Service center is asking for charges for a fault caused by the latest update. Customer care is not reachable. Had sent a mail to CEO, India
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592...

I request everyone who is facing this issue to post the issue and reach out to get this issue resolved.

HomeScreen.jpgUnlocked.jpg

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svjravi
Active Level 1
Galaxy A

Important Update for A71 Users - Display Issue Resolution

Dear Samsung A71 Community,

I hope you're all doing well. I wanted to share some exciting news regarding the display issue many of us have been facing with our A71 devices. On September 15, 2023, I successfully had my display replaced by Samsung, and the best part is they covered the cost of the display! However, there were some minor expenses like taxes and service charges that I had to incur.

This situation arose due to the fact that the number of reported cases from A71 users was much lower than the actual cases out there. To help all of you experiencing this issue, I'd like to suggest a step-by-step guide to ensure you can get your display issue fixed with zero cost and show your support for our Samsung community.

Here's what you need to do:

Step 1: Visit an authorized Samsung service center to have your phone inspected for physical damage. It's crucial to get their approval to proceed.

Step 2: Reach out to Samsung's support team, mentioning the display issue and your approval from the service center. Make sure to refer to this community post as a reference.

Step 3: Maintain a continuous dialogue with the Samsung team to ensure the entire process is completed from their end. Be persistent and stay engaged.

By following these steps, you can maximize your chances of getting a complete refund for the display replacement.

Let's stand together as a community and make sure that every A71 user experiencing this issue gets the support they need from Samsung. The more cases reported, the better our chances of resolving this problem for everyone.

Thank you for your attention, and special thanks to the Samsung team for their assistance. We are a strong community, and together, we can overcome any challenge.

Best regards,

Swaraj

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bibibi_
Beginner Level 2
Galaxy A
Mine also, same issue
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Galaxy A

ื’ื ืœื™ ื”ื•ืคื™ืข ืงื• ืœื‘ืŸ ื‘ืžืกืš ื“ื’ื a71 ืกืžืกื•ื ื’ ืคื ื™ืชื™ ืœืฉื™ืจื•ืช ืžืงื•ื•ื” ืฉื™ืงื‘ืœ ืชื™ืงื•ืŸ ืœืœื ืขืœื•ืช

IMG_20230919_122338_828.jpg

โ€ƒ After a conversation with a WhatsApp representative, they said that they don't want to fix it for free and I have to pay a 129 deposit fee and only then will they check and I have to pay the cost of a screen repair 

Screenshot_20230919-171649.png

โ€ƒ

Screenshot_20230919-171703.png

โ€ƒ

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Members_RNVtb4z
Beginner Level 2
Galaxy A

I also experienced it. The repair shop I went into told me to prepare Php 3500-4000. This happened after I updated the software. 

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joaqui_ride
Beginner Level 2
Galaxy A
Same issue, white line just appeared.
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lannieee13
Beginner Level 2
Galaxy A
This white line has been for days now. I hope they fix it without us paying for the repairs ๐Ÿ˜•
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Roma58
Beginner Level 2
Galaxy A
Same issue, just now ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ
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haisst
Beginner Level 2
Galaxy A
same issue with me, my son and my 2 co employees ...white lines just appeared in our samsung a71... grrrrrrrr...
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anniebeth
Beginner Level 2
Galaxy A
Is there a possibility that the line would dissappear if there is a new update? cant afford to buy a new screen. Please i need solution other than buying new screen
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