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Original topic:

Why my android 13

(Topic created on: 12-20-2022 11:38 PM)
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jeoffe
Beginner Level 3
Options
Galaxy A
Doesn't have a scan text feature on gallery and it doesn't have smart suggestion on the widgets bar huhu
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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello jeoffe,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy phone, which has a missing scan text feature on gallery and doesn't have smart suggestion on the widgets bar as we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System" & "Application".

Step 4. Describe each problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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