Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).
As for your concern, are you pertaining to the VoLTE feature? Make sure that you are eligible to use such features as per your network service provider.
Globe VoLTE (ONLY for POSTPAID)
Smart (available to POSTPAID and SELECT PREPAID ACCOUNTS)
Dito Telecom (available to all subscribers but with PHONE COMPATIBILITY)
Feel free to check with your service provider regarding this. Hope to have helped! Keep safe and have a blessed Sunday! 😊