WIFI

[ericarts]

Do you have an idea why I can't turn on my wifi? 

[SGnthusiast5002]

Did you open your hotspot? Please turn that off.

[ericarts]

I can't even also turn on my Hotspot.

[pham_hni]

If he turns his wifi on, it will give him a dialogue turning off the hotspot.

[SamsungRightCare · Accepted solution]

Hello ericarts,

Thank you for contacting us regarding whether your Samsung Galaxy device is having Wi-Fi connectivity issues.

Understand your situation right now, expecting your device to work as you have expected. 

But, don't worry, we are here to help, provide quick fixes, and offer solutions to your device problems.

Both, we will figure out what's behind the issue/s and other possible reasons and come up with the solutions by following below steps.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Check the network connection.

Check to see if your internet connection signal is strong. If your network coverage is poor, you might experience the mobile connectivity not working properly. Please reconnect to the Wi-Fi and/or Router with strong network coverage to fix this.

And/or contact your Mobile Network Service provider in order to find out the signal in your coverage area.

C) Turn off and on Wi-Fi.

If you've turned on your phone Wi-Fi for a while, it might go into battery-saving mode. In this case, restarting your phone connection might be helpful. To turn it off and back on, simply swipe down the quick-setting panel and tap the, "Wi-Fi" & "Location" shortcut.

D) Turn on and turn off Airplane mode.

All active connections are simply cut off when airplane mode is turned on, and they are restored when airplane mode is turned off.  To disable airplane mode, please pull down the quick-setting panel and tap "Airplane mode," wait a few seconds, and then tap it again.

E) Disable Power Saver.

When turned on or used, Wi-Fi can drain a lot of battery power. Please plug in your charger and allow the device to charge for a while if your battery is too low.

F) Enable Google Location Accuracy.

Google estimates your location data using Wi-Fi, Bluetooth, Mobile Data, and GPS to improve accuracy on your mobile device. If your location doesn't work, turning on Google Location Accuracy might help.

• Simply draw down the quick-setting panel.
• Tap and hold on the 'Location' shortcut to go straight to the location settings.
• Tap "Google Location Accuracy" and then toggle on the service.

G) Enter Safe Mode.

• Long-press the power button to launch the power menu.
• Now long-press on the 'Power off' menu until a window appears.
• Tap 'Yes' on the screen to reboot into Safe Mode.

H) Clear the Cache.

Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

I) Report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Wi-Fi.

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text.... 

J) Remove unnecessary apps to have additional storage space and close all apps running in the background while using specific apps.

K) Running the Diagnostic Tools under Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following.

     Wi-Fi

Step 4. Your Samsung Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

L) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

M) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

N) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[jamesrred]

Mind checking if you can't also turn on Bluetooth? A grayed-out Wifi and Bluetooth switch usually means there's something wrong with your modems. The Samsung Engineers and Technicians are skilled enough to provide offers and technical solutions to the issue with your device. I suggest you call the hotline #GALAXY to voice out your concerns, then have your phone checked and repaired at the nearest Service Center near you.

https://www.samsung.com/ph/support/service-center/

[ericarts]

Yes, I can't also turn on the Bluetooth

[jamesrred]

If that's the case, then sadly it's most probably a hardware issue that even a software update or reset can fix it. I suggest you get it fixed at a service center near you, as soon as possible.

[ericarts]

Okay, thank youu

[butete]

bring it to nearest authorized samsung service center