Android 12 has broken my note 10 plus constantly crashing when unlocking has made the phone useless and i won't be giving another 2grad to samsung for a new phone this was a January 2022 update you think samsung would have got a fix for this by now considering android 12 came out in 2021
Hi @matt_b, thank you for the additional information. After looking into your error report, I can see that our team requested further log data and a screen recording of the video if available.
Please see their below response:
We would like to look into this further for you however we require you to please send through a log file within 2-3 minutes of the issue occurring.
You can do this by sending through another Error Report through Samsung Members however please make sure, to tap the Send system log data tick and before you tap Send. This part is important as without an error report we may not be able to find the reason for the issue.
If possible, can you please also provide a screen capture video so that we can have an in-depth look at the issue occurring? To do so:
Samsung Members > Get Help > Error reports > RELEVANT CATEGORY > Attach > Screenshot > Start now > Video (top symbol)
Doing this will initiate a screen recording of your phone and you will have control of the phone to show us what is happening. If the video ends but you have not reached the end of showing the error, please tap on the video icon again and another video will initiate. Please make sure to tap the Send system log data tick and before you tap Send.
NOTE: Please don't close the Samsung Members app until you receive a Error Report Sent notification in the notification panel.
This is impossible to do when the phone is frozen i cant even use the camera now because as sone as i take a picture the phone freezes when i try to switch or leave the camera app thiscwas a $2000 phone a flagship samsung product and now its just junk will never buy samsung again
Many issues here too. Main one is green blurry screen with horizontal lines. Need to turn off adaptive and boost brightness to max to see anything. I suspect the security update that preceded the Android update. Phone was working perfectly before - probably a problem with drivers but no way to reverse the update. New phone time - not Samsung.
