Just wanted to share my experience with Samsung so far.
Note 20 ultra 5g 512 - Tech who took my device in for warranty for soft photos broke my camera module.
Main camera now sits dangling off to one side and rattles. When tracking focus is activated, the focus box shakes and moves on its own from one side to the other, presumably as a result of OIS + freewheeling lens module.
He's also left a blue piece of plastic I recognise as the spudger from an iFixit kit inside, which has now disappeared into the phone. Specs of dust has also appeared between main lens element and camera glass.
Took it back to Samsung a 2nd time, who escalated to a "voice of customer" rep called Peter, guy was blase enough to send me an email at 4pm on a Friday afternoon to pass on the tech's suggestion that it could be the "app, accessory or sim card", then sending the phone back and closing the ticket off before any response headed his way.
Samsung rep who gave me my device back was at least honest enough to admit they didn't do a thing, and that I got one of their generic responses.
Providing poor feedback via email netted zero response, submitting a complaint via live chat only had the chat agent suggest "I should test it".
One more try at rectifying this with Samsung before I go to fair trading. My friends and I work in tech / software / engineering and I photograph as a hobby, all have found great amusement in Samsung's techie diagnosing obvious hardware fault as software (or even not bothered at all).
I have retained all service documentation and correspondence as evidence.
I don't think I'm being unreasonable in wanting the phone working as intended
