Back up updates

[Note20ultra-13]

Ang pangit ng software update ngayon. Everytime may bago kang iback up na message natatanggal ung dating naback up. Pag mag back up ka ngaun deleted ung kahapon. Nakakadismaya nawala lahat ng back up ko since 2020,my mga important messages ako dun pag tingin ko ung latest back up lang natira.Sana ayusin nyo update nyo po.

[Obviou_sly]

Send an error reports here.

[Note20ultra-13]

How

[TeamGalaxyRene]

Hello Note20ultra-13,

Sorry to hear that, about the recent updates on your Samsung Galaxy Phone having issues with the lost data back-up and we regret the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Data backup/Syncing".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.