Black screen but still works note 20 ultra

[Iramomo]

Hello

Phone works 5 min prior that, it wasn't charging or anything, I can still pick calls and talk, vibrate etc but the screen still completely black, try resetting still nothing, taking the sim card out,the pen too, nothing.

Warranty expire: I have with the Phone 2yr and 2 month exact

Any other ideas?

Kind regards

[uchetia]

Maybe the battery gone bad or the charging port

[Troubadour]

Do a Google search on cleaning your charging port. Your battery may be failing, if you can see the charge % keep a record, watch if it drops suddenly. I presume you charge at roughly yhe same time of day, otherwise read up on night vs day settings. Also Google causes of black screen, generally more answers on Gopgle. If you can see any screen read up on clearing caches noting you will lose settings. If you need to recover anything connect to computer by cable and explore file folders. You would need to read up on what folders things are stored in.

[SamsungClaudette]

Hey @Iramomo

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

[Valadius]

I have a feeling that your screen connection may have come lose or disconnected entirely from the main board, if it still works and you can answer with touch screen then maybe the display died, or a wire had came lose due to how hot the phone can get. Try contact Samsung for support for help