Original topic:

Camera no longer usable since update

(Topic created on: 02-15-2022 06:13 PM)
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FruitBat
Active Level 1
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Galaxy Note
Everytime I've tried taking a photo after the update. My camera acts like the photo is being taken and turns up in my gallery circle on the left... but when clicked on it says photo not supported and the image disappears like it was never there.. the camera is also constantly crashing.. no settings have been changed and has only happen since the new update.
I have a samsung galaxy note 20 ultra 
5 REPLIES 5
Galaxy Note
Try clearing the camera app cache.

Press and hold the Camera icon, from the pop-up menu tap the (i) then scroll down until you see Storage.
Tap Storage then select Clear Cache.

Hopefully this helps.
If not, please send an error report from the Members app.

To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
FruitBat
Active Level 1
Galaxy Note
Thank you! But didn't work unfortunately 😔 I will send a error report now. Thank you!! 😊
Galaxy Note
Sorry to hear that.

Hopefully the team that view error logs can advise how to proceed.

Please send the error log straight after the app crashes for best results.
FruitBat
Active Level 1
Galaxy Note
Nope didn't work. 😔
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SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @FruitBat, have you restarted your device since installing the update? In some cases this can resolve any glitches that may be a result of the recent updates. 

If you have and the issue persists, I would suggest sending through the error report as mentioned by @Dolgogi.

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