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Original topic:

Green line on my Note 20 Ultra

(Topic created on: 06-21-2023 07:43 AM)
234 Views
pumelo
Beginner Level 2
Options
Galaxy Note
My phone automatically updated today. Just a few minutes ago, a green line appeared on my screen and would not go away even when i restart. It did not fall or get wet earlier, and it was just laying flat on the table before the line appeared.
7 Comments
Cefiro
Active Level 10
Galaxy Note
Don't be surprised, that's common to S20 (incl. N20U) and S21 series phones.

https://r1.community.samsung.com/t5/galaxy-s/annoying-green-line/td-p/21832217
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pumelo
Beginner Level 2
Galaxy Note
V frustrating🤦🏻‍♀️ buti pa sa ibang bansa samsung would replace their screens for free, sama pa battery
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Cefiro
Active Level 10
Galaxy Note
If you read my posts dated December-January, I mentioned Samsung offer of free screen replacement in Indonesia, Malaysia, etc. Maybe in Phl too, meron naka-free dito, wala pang One UI5.0 Android 13 update that time, so kukunting screen na-damage pa; in fact, our phones were working fine then. Note that someone in Members, naka free screen replacement siya last year, peru na-ulitan sya nang screen greenlines, meaning--screen damaged ulit tapos sya nag software update. Hindi kaya yong phone series natin sa bagong software. Samsung had not issued guidelines or stopped software updating on these phones.

Just in case, you still want a screen replacement instead of buying a new upgraded/corrected (hindi na mag-greenlines ulit) phones, read this:
https://r1.community.samsung.com/t5/support/full-repairs-at-a-fraction-of-the-price-with-samsung-eco...
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Khaled75
Expert Level 5
Galaxy Note
Bring it to a Samsung Service Center to have it checked.
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Galaxy Note
Cefiro
Active Level 10
Galaxy Note
Wow! Tnx for the info. But too late. After 7 months, and offer still not in the Phl, my Note20-Ultra is traded-in already. Hard to say goodbye.. 💔 😉
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy Note

Hello pumelo,

We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy Note 20 Ultra having issues with the green line on screen. I feel and understand why you are worried for a device that you've take care so much and expect that it will perform better after an update. If my device is facing similar experience, I will be bothered and frustrated too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the issue persists, immediately bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

 

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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