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09-21-2021 11:35 AM in
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09-21-2021 05:45 PM in
Galaxy NoteHi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).
As for your concern, you may opt to check the settings of your camera and the camera settings on IG or Facebook. Also, feel free to check the link below for some helpful tips.
https://www.flexclip.com/learn/instagram-story-video-quality-bad.html
Hope to have helped you! Stay safe and enjoy the rest of the week. 😊
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09-21-2021 07:07 PM in
Galaxy NoteMake sure that what you upload is minimum of HD size photo. As the size of the stories is 1080×1920, so the quality of the photo/video also matters.
If it a photo taken from your device, make sure you set your megapixel to the highest level.
Hope this helps. 😊
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09-22-2021 02:07 AM in
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09-23-2021 02:24 AM in
Galaxy Note