My Note 10+ S Pen keeps getting disconnected. What can I do to fix this problem? I try to connect it but it does not work and I am redirected here to get help.
Amazing day to you Hanna! Thank you for sharing your concern here in the Samsung members community. We're very sorry to hear you're experiencing such an issue. In regards to this, have you tried doing wipe cache partition or factory data reset? If not I suggest you call our technical team to help you diagnose what causes this issue and help you to do the troubleshooting steps mentioned above. here are the numbers you can use to reach us #GALAXY [#425299] or (02) 8-422-2177 [Standard Landline]. Our friendly technical team will be glad to assist you. Please do hit us back here with an update once the issue has been resolved. Stay safe and have a great day!
Hi hanna. Many users here most especially the one who are using Note 10 series like me have the same problem. Moderators here dont know anything so i dont expect an accurate, concrete action or solution.. Ma di disappoint ka lang. I tell you kahit yung sa help hotline nila or sa error reports replies.. NADA. They will not tell us the real problem. They will not disclose anything. All of the steps they will give you wont help, even the most anticipated UPDATE. "Escalated to the higher management" my **bleep** One year na yung problem actually mag t two years na.. They f*cked up the updates and the update of the air command app. They will not admit anything. And believe me they won't tell you anything either. The best solution you'll get is to go to the Samsung service center. Pay the technician for the diagnostics. And soon they will suggest you to buy a NEW S PEN.. Hooray! 😂 Or pag may extra ka mag upgrade ka na lang ng phone. 🤦 #marketing #disappointedusers
