NOTE 10+ S PEN cant connect

[Ron1395]

S pen still cannot connect. Tried resetting it multiple times already, local stores doesn't know what to do. I tried scanning it using my phone but it says "could not connect". I could write using the pen but all the air actions seemed to be disabled.

Haven't dropped it in any way. I took good care of the whole device but still.

Anyone who has the same problem? If you guys have some solution to this one year old problem please do tell. Thank you so much

[TeamGalaxyRene]

Hello Ron1395,

You can clear the Air Command App cache and data by following the steps below:

A) But first, please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.

B) Clear the Air Command App Cache and Data.

Settings > App Info > Search and select Air Command > Storage > Clear Cache/Data

C) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

D) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problems gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.