My N20U was receiving firmware update on 25th Oct 2021 afternoon, somehow after download the firmware I only install at the evening.
Upon that period of updating, I just leave my phone for itself update and charging.
After an hour later, its completed the update.
then I was browsing around the web as usual, suddenly my phone screen turn black out.
As before this, I did heard a lots of user complaining about N20U screen death issue after the firmware upgrade.
As my phone was in vibrate mode (I set routine when home), I can feel the vibration when plug in charger.
Also I try to call in its receive the call but unable to answer as the screen are entirely black out.
I was quickly search only with computer for solution.
Tried hard reset few times, and did not success to bring the screen back.
Then today booked for appointment for service center for repair.
Unfortunately, my warranty ended 9th Sept, and now I have to fork out RM1070 for the screen replacement and no guaranty will resolve the issue.
I was very disappointed with the Samsung "Flagship" quality.
Before this my S9+ also last almost 2 years before I trade in with this N20U.
At that time I was think maybe I was not lucky enough.
But now, with this experience, I am totally disappointed with Samsung.
I do like the clean UI and system that Samsung have.
But the flagship quality which I own twice have such a bad experience for durability.
My been take a good care of both phones with good cover (Owned few cover for different occasion such as waterproof casing when I on the beach or wet) and screen protector since day one and replace it once scratched and never drop to hard flooring.
I am very doubt are now the flagship quality nowadays are so poor which consumer need to change to phone every year?
2 flagship from Samsung I owned getting short and shorter the life span
S9+ almost 2 years before the screen burn then trade in for N20U which last for a year.
Frankly, this not a flagship I am glad to own for the price I had pay.
UI I have no much complaint, but hardware and durability of it, until my N20U encounter this issue
I am now doubt for the flagship which can't last for 2 years.
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