Note 20 ultra green line

[KielBJ]

My phone suddenly have green line

[Bern2Hell]

This also happened to my Note 20 Ultra. 😔 I suggest bringing it to the nearest authorized Samsung Service Center.

[KielBJ]

I bought my phone last december 2020 i think i need to change my phone brand

[Bern2Hell]

I believe they offer free repair but depending on branch. I've read that they do it on MoA. 😊

Currently my Note 20 Ultra is my side phone. But still not giving up on it. 😊

[Members_jx0Dpq6]

Even if the phone already doesn't have a warranty?

[Nabikhan]

Samsung Galaxy Note 20 Ultra green lines issue

Out of sudden today, when I turn on my phone there Is a thin vertical line in the middle of my display.

A vertical green line appear on my Note 20 Ultra. My phone did not drop or submerged in water. It just suddenly appeared today.

I try restarting the phone several time. Still, green line still there. I have the lateat update in my phone .

I cannot get rid of it, I don't know what i do. My phone is only 2 years and such problem occur.

I am from Dhaka Bangladesh, purchased this phone from Amazon USA through by elder brother.

Samsung should look into it and resolve the issue

They have a local presence in Dhaka & they may kindly contact me to replace the display.

My phone details :

Galaxy Note20 Ultra 5G
Model name : SM-N986U1
Serial number : R5CN816A1GW
IMEI : 353819352779801

My contact details:

Nabi Khan
Cell no +8801713107543
E mail : nabicoats@yahoo.com

I sincerely hope someone from Samsung with contact me to resolve the prevailing issue.

[Cefiro]

HINDI KA NAG-IISA. Saying that for consolation.

Seach/read the posts here, re this issue in the Samsung Members Community. Perhaps you'd know what to expect and save you further heartaches.

[RoPi2004]

How to solve this problem because my Note 20Ultra has same problem?

[Cefiro]

For me, best option is trade-in and buy new Samsung phone with Snapdragon chipset. I think S23 Series is the best 🤞

[TeamGalaxyRene]

Hello KielBJ,

We're sorry to hear about your experience with your Samsung Galaxy Note 20 Ultra having issues with the green line on display, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.