Sorry to hear this, @Kombatsd! Are you having notification issues with specific apps or across all apps? Here are some troubleshooting steps you can try:
- Please ensure your messaging app and your device software is up to date.
- Battery optimisation settings could be on, which can lead to a longer sync time. You can toggle off this option for the specific apps in which you are having issues with. To do this:
- Open Settings > Apps > ⋮ (in top right corner) > Special access > Optimise battery usage.
- Here, you can toggle off the apps which you are experiencing delayed notifications from.
- I would suggest checking if your apps are in deep sleep mode. To do this, go toSettings > Battery and device care > Battery > Background usage limits. Apps insleepingand deep sleepingwon't run in the background. If you would like to ensure notifications, I would recommend adding the specific apps to Never sleeping apps.
Hi Tina. Thanks for your response. I've done all the appropriate settings. I'm missing some Gmail & WhatsApp notifications. Sometimes I get these notifications on my Galaxy watch but not on my phone. As with Never sleeping apps, not all apps are listed and I can't select those that I actually want! It's weird but should all apps be listed? Thanks.
Hi @Kombatsd, that's odd, which apps are you unable to add to the Never sleeping apps?
For your Gmail, I would recommend also check your Gmail notification settings. To do this, go into the Gmail app settings> tap on your account > under Notifications, make sure that it's set to all, and under Inbox notifications to Notify for every message.
For Whatsapp, I would suggest checking if silent notifications are enabled. To check this and disable it, go to Settings > Apps > Whatsapp > Notifications > toggle off Silent notifications.
Hmm, that's certainly odd. I would recommend restarting your device, and then seeing if the options become available. If not, the next best step would be to send an error report through our Samsung Members app.
