Original topic:

Notifications

(Topic created on: 08-27-2021 02:31 PM)
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Kombatsd
Active Level 7
Options
Galaxy Note
Hi all. Was wondering if any of you using the Note 10+ having notification issues today?
Since this morning, I have been missing notifications and not getting Google's 2 step notification on my phone.
Any thoughts would help. Thanks.
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11 Comments
sev7en
Active Level 8
Galaxy Note
Hello, MFA via app or mobile number?
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Kombatsd
Active Level 7
Galaxy Note
Hi. Both
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SamsungJon
Moderator
Moderator
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Galaxy Note

Sorry to hear this, @Kombatsd! Are you having notification issues with specific apps or across all apps? Here are some troubleshooting steps you can try:

- Please ensure your messaging app and your device software is up to date.

- Battery optimisation settings could be on, which can lead to a longer sync time. You can toggle off this option for the specific apps in which you are having issues with. To do this: 

           - Open Settings > Apps > ⋮ (in top right corner) >  Special access > Optimise battery usage.

           - Here, you can toggle off the apps which you are experiencing delayed notifications from.

- I would suggest checking if your apps are in deep sleep mode. To do this, go to Settings > Battery and device care > Battery > Background usage limits. Apps in sleeping and deep sleeping won't run in the background. If you would like to ensure notifications, I would recommend adding the specific apps to Never sleeping apps.

 

If these steps don't work, I would best recommend sending an error report through the Samsung Members app so that our team can take a look into the issue remotely. To do so, please see our guide here: https://r1.community.samsung.com/t5/tips-tricks/sending-error-reports/td-p/9617204

Let us know how you go!

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Kombatsd
Active Level 7
Galaxy Note
Hi Tina. Thanks for your response. I've done all the appropriate settings. I'm missing some Gmail & WhatsApp notifications. Sometimes I get these notifications on my Galaxy watch but not on my phone.
As with Never sleeping apps, not all apps are listed and I can't select those that I actually want! It's weird but should all apps be listed?
Thanks.
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SamsungJon
Moderator
Moderator
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Galaxy Note

Hi @Kombatsd, that's odd, which apps are you unable to add to the Never sleeping apps? 

For your Gmail, I would recommend also check your Gmail notification settings. To do this, go into the Gmail app settings> tap on your account > under Notifications, make sure that it's set to all, and under Inbox notifications to Notify for every message

For Whatsapp, I would suggest checking if silent notifications are enabled. To check this and disable it, go to Settings > Apps > Whatsapp > Notifications > toggle off Silent notifications.

Hope this helps!

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Kombatsd
Active Level 7
Galaxy Note
Hi Tina. All the notification settings are done correctly.
Apps like Eufy, Ring, Whatsapp and even Gmail is not listed as an option.
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SamsungJon
Moderator
Moderator
Options
Galaxy Note

Hmm, that's certainly odd. I would recommend restarting your device, and then seeing if the options become available. If not, the next best step would be to send an error report through our Samsung Members app.

Let us know how you go, @Kombatsd.

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Kombatsd
Active Level 7
Galaxy Note
Hi Tina. My phone is on auto start a few times a week. Doesn't help.
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Kombatsd
Active Level 7
Galaxy Note
Hi Tina. I have sent the report. Would appreciate if this can be looked at. Thanks