Original topic:

S-pen unable to connect for air actions

(Topic created on: 09-17-2022 10:18 AM)
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Punzilla
Active Level 2
Options
Galaxy Note
Hi there.
I have a Samsung note 10 plus and have been unable to connect my s-pen with air actions.
The s-pen actually works. 

I've attempted to reset s-pen and insert a different s-pen with the same result.

Any help would be appreciated.

Thank you.
AJ1122
Beginner Level 3
Galaxy Note
Hi I am too facing the same problem for a while now.
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Punzilla
Active Level 2
Galaxy Note
Oh yeah so do I. I submitted a software report. I've searched the internet and haven't come across a fix as yet. I read on Sammobile that the note 10 plus will no longer be receiving frequent updates. If it is a software issue it doesn't look like it'll be addressed soon. Not very enticing to buy another Samsung product for me to be honest after this experience. I don't want to go through a repair either where I won't be provided with a courtesy phone.
SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @Punzilla, thanks for reaching out. I can see that our team responded to your error report and requested a follow up report with log data attached. 

Please send this through within 2-3 minutes of the issue occurring at your earliest convenience for this to be looked into. 

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Punzilla
Active Level 2
Galaxy Note
Hi Laura,
Can you please confirm whether my error report came through?
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SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @Punzilla, this has been received and is currently in queue for review.

Punzilla
Active Level 2
Galaxy Note
Hi @SamsungLaura there doesn't seem to be an update as of yet so you know how far along in the queue I am?
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SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @Punzilla, I can see that your error report was viewed on 26/09/22 and escalated to our research and development team. 

Once our research team has analysed the logs, we will get back to you with a response which can be viewed from the Samsung Members app.

Slader42
Beginner Level 3
Galaxy Note
Having the exact same issue for a while now. I have just come to terms with not being able to use air actions. Very disappointing. It's like Samsung don't care about their Note range. Left neglected, S Pens failing with not a single fix in sight. Samsung is becoming as bad as Apple in terms of fixes for issues on older phones.
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Punzilla
Active Level 2
Galaxy Note
I'm told the issue is hardware related from the logs that I've sent. It's a bit disappointing as I bought the phone outright from the Samsung store. In the middle of the lockdown I had to get my phone repaired as when I plugged the cable in it wasn't charging. I believe the battery was repaired. I'm wondering whether this is a symptom of the same hardware component. I honestly don't use air actions all that much to be honest so I'm in no rush to get it repaired. But it does make me wonder what percentage of people gave experienced this issue.
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Unhappycamper
Beginner Level 2
Galaxy Note
I am having the same "cannot connect S pen" problem. Note 10+5G. After all the months the previous posters, I don't think Samsung cares about fixing this problem. 🤬
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