Sad lines

[Prechut]

Di ko akalain na pati ako makaka experience nitong green lines sa Note 20 ko.

Ang sad lang kasi excited pa akong maka kuha nito nung nilabas siya. Sobrang mahal pa niya kasi Note 20 Ultra 5G pa pinili ko. 

After 2+ years, ayan nagkaguhit. Nag uupdate lang ako niyan ah. :( 

May bago akong phone, yung Z fold 4, pero mas favorite ko kasi etong note 20. 

Sabi sa Chat support 16k+ daw paayos nito, whut?! Oh well,mukhang magpapa alam muna ako sa Samsung. :( 

Haaaaay... 

[EllisKai]

Cgeh ingat. Ang free replacement last year ay exclusive yata sa S20 series (or just ultra) - hindi yata kasama ang mga Note20. Kahit sa abroad, S20 lang.

Ung right care day n lang cguru. Sana makaya nilang ma accommodate ang mga tao at may available silang parts.

[TeamGalaxyRene]

Hello Prechut,

We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy Note 20 having issues with the green vertical lines on screen, and we apologize for the inconvenience it caused you. 

If I expect my device to work as normally as it can, even after each update, and it turns out the opposite, I will get frustrated too. But don't worry, we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[summeRamirez]

Also submit an error report

[H2021]

I'm currently facing the same issue on my Note 20 Ultra. It appeared suddenly yesterday May 21, 2023 while I'm just scrolling on my TikTok. I invested a lot in this phone thinking that it would be worth it and sadly this happened.