Software update interrupted

[KisukeUrahara-]

Hello Everyone! Pa help naman po. Sino po naka experience ng ganto? Diko ma update akin. Pano po kaya gagawin? Salamat! 🙏

[KisukeUrahara-]

Pa Help naman po 😢 🙏 AT&T Note 20 ultra. one UI 4.1 parin po kasi

[pham_hni]

Boom, US version moment. Baka kailangan mo ng AT&T sim

[KisukeUrahara-]

HAHA opo Galing US

[pham_hni]

But how did you update it to one ui 4.1 though

[basuragirl]

Have you tried clearing your phone's cache?

[KisukeUrahara-]

Yes po. Ang daming beses na po

[iNcEnDiArY]

Baka AT&T locked po yan? Gumagana ba ang local sim sa kanya?

[KisukeUrahara-]

Yes po gumagana, bago po sya ipadala ipina unlocked muna don.

[TeamGalaxyRene]

Hello there! KisukeUrahara-,

Thanks for letting us know here your difficulty while using your beloved Samsung Galaxy Note 20 Ultra.

In addition to our dear Samsung members' replies, you may try using Smart Switch to update your device to the latest version.

Here's how.

Not only is Smart Switch great for transferring data, it’s also an easy way to update your device’s software. When you open Smart Switch on your Mac or Windows PC, you’ll see an option to update to a new software version if one is available.

Download Smart Switch through Google Play and Windows.

You’re going to need a copy of Smart Switch installed on your computer and your mobile device. Using Smart Switch’s computer version, update your device with the latest software.

Software update via Smart Switch.

Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer.

Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update.

Step 3. Click Update and use the on-screen prompts to download the necessary files.

Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

Note: Don't disconnect the USB cable or use your device until the update is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/ 

If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.