1 Green line to 19 Green & Pink lines on the screen

[Nicket]

SCREEN PROBLEM, PINK AND GREEN APPEARED 

From 1 to 19

[Nicket]

Nakakatuwa ang progress ng linya ng phone ko.

[butete]

have you seek assistance nearest authorized samsubg service center?
their technical is needed

[Nicket]

I asked already technical assistance but the same recommendation. screen replacement but no guarantee that these lines will not appear.

[Nicket]

Thank you sa reply butete. I appreciate your reply. Pero ganun talaga frustration lang nararamdaman everytime I see my phone

[Nicket]

Nagpalit na ako ng main phone ko. Pero never again for this brand. Bad experience with this expensive phone

[uniquehija]

When did it start and what happened prior? Like did you drop your phone, dropped something on the screen, updated to a latest software?

[Nicket]

Di nabagsak ang phone ko. Paggising ko na lang may line na. Nag update ako ng software few days or weekz before nagkaroon ng line.


Pero sa tingin ko hardware o software issue. Kaya kahit paayus mo sa technician malaki chance na mauulit. Sa Youtube may mga content na ganito.

[TeamGalaxyRene]

Hello Nicket,

We are sorry to hear about your experience with your beloved Samsung Galaxy phone having issues with multiple vertical pink and green lines on screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Nicket]

thank you pero di naman nakatulong sa resolution itong mga ganitong message. Templated message.

Issue ng samsung phones lalo na yun S Series ang ganito. Nakakapanlumo na kamahal pero good for few years lang ang gamit.