Its a great phone but its audio output setup is very frustrating. When I connect my headphones (wired), shows connected but as soon as there is a wifi drop, switches back to my phone speaker output. If Im on train listening to something anyone can start to hear!
How can that be fixed so it doesnt switch back and forth automatically? Please help if anyone had any luck with this
No, its not damaged. Ive heard there was a bug in Samsung phones and had something to do with iHeart app. But this version doesnt have iHeart so im wondering whats causing that. If im at home where wifi stable, this doesnt happen. Only if wifi drops on road. I would like output to stay on headphones and not go to speakers when that happens
Hi @Hazel1229, thanks for bringing this to our attention. I have not heard of this bug before, could you send through an error report for this to be investigated?
Please send error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps. To send an error report: Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
