Black line in photos or videos using S21 Ultra Rear Camera

[PPS86]

Anyone seeing a black line when taking photos or videos w/ S21 ultra rear cam? Lenses have no scratch. 

[jojitpaulocarlos]

Pede po mag ask?

[jojitpaulocarlos]

Last update ko po sa s10+ plus is nov 2020 pa android 10..till now wala na update..bkit pp kaya

[PPS86]

I noticed it only yesterday. No real use for cameras lately until i opened it since just at home. I updated 2 weeks ago. Although line is faint, you can see at the lower part. Phone was never dropped too.

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

As for your concern, may we ask if your device is carrier-locked (postpaid)? If so, you may want to know that updates from locked devices usually are received late since the network providers are the ones distributing them to their subscribers and you may call them for such concerns. If you are a prepaid subscriber, try installing Samsung Smart Switch via laptop/pc to be able to receive updates much faster than OTA updates. Hope to have helped you! 😊

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy.

As for your concern, have you updated your device's software recently? If not, we suggest you check your settings for an update, then do a CLEAR CACHE PARTITION on your device via RECOVERY/SAFE MODE to refresh the system. You may also opt to clear your camera app's DATA CACHE via the settings. Should the problem still occur, we suggest you call our friendly tech team via our toll-free hotlines below:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for proper documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope to have helped you! Have a blessed Sunday. 😀