Blue/green screen returns to S9.

[RaeFar]

Several months ago my S9 developed a blue/green screen.

After an update, the blue/green issue was resolved. But after several weeks it returned. The most recent update on 1st March did not fix the problem. I did a factory reset which did nothing. I have gone back to using my S7 while I wait for  resolution to this problem. 

I would really like to use my S9 but there needs to be another update to fix the problem. Are there any plans for this?

[SamsungLaura]

Hi RaeFar, that's definitely odd. Are you able to post a photo or screenshot of your S9 screen? 

[RaeFar]

The camera doesn't pick up the green tinge. Although the screen is green, the camera doesn't sow it.
In order to use the phone I have to turn off adaptive display and turn the brightness up to nearly full.

[SamsungLaura]

Hi RaeFar, if the screenshot is not showing the discolouration, it is possible that the issue is with the physical screen. I recommend for you to head into your nearest authorised service centre so that we can take a look into this. Please back up your data and bring your proof of purchase before heading instore. 

To book an appointment prior to heading in-store or to drop off your device via Australia Post:

https://www.samsung.com/au/support/your-service/main

To find your nearest store:

https://www.samsung.com/au/samsungstore/

[Members_eag0Xwl]

Same here with Note 10+. Apparently also happening on new S20 - time to switch allegiance.

[Jojejito]

@RaeFar, that's so strange I don't think an update would fix the issue. Did you buy the S9 brand new or has it been repaired through a non authorised dealer.

[RaeFar]

I bought the phone brand new. It has worked perfectly until this happened.
After the update the screen went back to normal but only lasted for a few weeks.

[Haydenc94]

Hi Rae, is it something that occurs only at certain conditions? AMOLED screens can appear slightly tinted on low brightness conditions. If it continues, I would recommend booking it in for a service to get a proper look at it, just in case. Remember to do your backups first!

[RaeFar]

This happens all the time. I have to turn the adaptive display off and the brightness up to nearly full to use t phone.

[tiensich]

i have a same problem with s9 notes. can't do anything this is very bad for Samsung.